Shipping Policy
We ship across Canada, the United States, and internationally. Shipping timelines depend on whether your order is in-stock, drop-shipped, or custom/prepped (paint, powder coat, tire mounting, special packaging, etc.).
Processing Times
In-stock "Off-the-Shelf" items (Canada)
- Most in-stock items ship within 1–2 business days.
- Orders placed before 11:00 AM (ET), Monday–Friday often ship the same day.
- Need it fast? Contact us before ordering—we'll confirm what's possible and quote expedited options.
Custom / prepared orders
We're not just a warehouse. If your order requires consultation, painting/powder coat, tire mounting, kit prep, or special handling, we'll give you an estimated ship date at the time of purchase. During peak periods, turnaround can extend—if you're on a deadline, tell us up front and we'll plan accordingly.
Weekends & special packaging
- We don't process shipments on weekends. Weekend orders begin processing Monday.
- Large or special-handling items (frames, engines, pallet freight, lift-gate delivery, etc.) may take up to 3 business days to pack and schedule.
- If an item is not in stock, we'll contact you with options to wait or receive a full refund.
Carriers, Tracking, and Delivery Times
We ship by courier, mail, and freight (commonly UPS, Purolator, Canpar, and Canada Post). We select the carrier that best fits the destination and package requirements—even if a listing mentions a specific carrier—so your order moves reliably.
- Tracking is provided whenever available.
- Delivery timelines are carrier estimates and can be affected by weather, remote-service areas, customs, and peak seasons.
- If you need priority air or a specific service level, contact us before checkout. (Some heavy/oversize items cannot ship by air.)
Shipping Charges
Canada (flat-rate)
$15 flat rate shipping on most orders.
Exceptions:
- Items marked Free Shipping ship free.
- Engines: $100 flat rate (unless marked Free Shipping to major Canadian destinations; remote surcharges may apply).
- Frames & handlebars: charged at actual shipping cost—contact us for a quote.
Your Responsibilities (Delivery & Refused Shipments)
Please ensure someone can receive the shipment. If a package is refused, undeliverable, or returned after repeated delivery attempts, return shipping and any carrier charges will be deducted from the refund, along with an applicable restocking fee.
Anti-fraud and Delivery Claims
In the event a shipment is reported missing, we follow the carrier's investigation process. Replacement merchandise is not shipped until the carrier completes the investigation and provides a determination.
Shipping Damage (Reporting Window)
If your order arrives with visible shipping damage, please notify us within 48 hours of delivery. Email us photos of:
- the outer box (all sides),
- the shipping label, and
- the damaged item/packaging.
We'll work with you and the carrier to resolve the claim as quickly as possible. Claims reported after 48 hours may be limited by carrier policies and may not be eligible for replacement or refund.
Shipping to the United States
We welcome U.S. orders.
- If the product is available from a U.S. warehouse, we may ship it domestically to you to reduce time and cost.
- If it ships from Canada, U.S. orders may take up to 7 days to process before shipping due to export/customs documentation and weekly cross-border dispatch schedules.
- If you're not comfortable with a quoted timeline or shipping option, we'll cancel and refund your order.
International Shipping
We ship worldwide. Not all services are available for all destinations, so we'll provide options (ground/air/express) with pricing so you can choose.
- International processing can take up to 7 days before shipment.
- Any import duties, taxes, or brokerage fees in your country are the buyer's responsibility.
Need a Shipping Quote Before Ordering?
Email or call us with:
- the SKU/part number, and
- your city + state/province + postal/ZIP code.
These policies apply to orders placed online, by phone, or by email.