Refund & Returns Policy
We'll always make it right if we made a mistake, or if a product arrives defective.
Return Window & Authorization
- Returns are accepted within 30 days of purchase.
- All returns must be authorized first. Contact us to receive a Return Authorization Number (RAN) and instructions.
- Please inspect your order as soon as it arrives—returns are not accepted after 30 days.
Condition of Returned Items
To qualify for a refund, items must be:
- Unused and uninstalled
- In original packaging (all packaging and included materials)
- In resaleable condition
We reserve the right to refuse returns that show signs of installation, use, modification, damage, or incomplete packaging.
If a part doesn't fit, contact us—we'll help. Please don't modify parts (cutting, welding, grinding, hammering, etc.), as modified items cannot be returned.
If We Made the Error (Wrong Item) or the Item is Defective
If we shipped the wrong item, or the part is defective:
- We will cover return shipping, and
- We will either send the correct replacement at our expense or issue a full refund.
If You Changed Your Mind / Ordered the Wrong Thing
If the return is not due to our error or a defect, we may accept the return provided it meets the conditions above:
Standard Items
Refund issued once the item is received and inspected. Return shipping is the customer's responsibility.
Special-Order Items
A 20% restocking fee may apply (because the item was ordered specifically for you).
Electrical Products
For safety and product integrity, electrical products are final sale once sold, except for the warranties and programs below.
Aquatic AV (30-day Replacement)
- 30-day replacement: If an Aquatic AV component is defective within the first 30 days, we will provide a return label and ship a replacement at no cost.
- After 30 days, Aquatic AV products are covered by the manufacturer warranty (up to 2 years, depending on the product).
Batteries
Batteries that carry a manufacturer warranty may be eligible for exchange within the warranty period. We'll help facilitate the warranty process.
How to Start a Return
Contact us and include:
- Your order number
- The SKU/part number
- Reason for return (and photos if damaged/defective)
We'll reply with your RAN and the next steps.